Privacy policy.
Effective Date: 15 October 2024
1. Introduction
Welcome to Renata Rokitowska Lifestyle Ltd. (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.renatarokitowska.com (“Site”) and use our services, including booking appointments, processing payments, accessing coaching content, and more.
We are fully compliant with the UK General Data Protection Regulation (GDPR) and other relevant laws, including the Data Protection Act 2018. This policy outlines your rights under these laws and how we handle your personal data in accordance with them.
2. Data Controller
Renata Rokitowska Lifestyle Ltd. is the data controller responsible for your personal data and determines how and why your data is processed. We are a UK-based, registered health coaching business, operating in compliance with the laws of England and Wales.
3. Information We Collect
We collect different types of personal data about you depending on how you interact with our services:
3.1 Personal Data
Identity Data: Name, username, or similar identifier.
Contact Data: Email address, postal address, phone number.
Health Data: Information regarding your health, lifestyle, and wellness goals.
Financial Data: Payment card details, bank account information (processed through third-party providers).
Technical Data: IP address, browser type, location, time zone setting, and device information.
Usage Data: Information about how you use our website and services.
Marketing and Communications Data: Preferences for receiving marketing from us.
Social Media Data: Data from linked social media profiles such as profile name and publicly available information.
Survey Data: Responses to surveys, polls, and feedback forms.
Business Email Data: Information from email correspondence between you and us.
3.2 How We Collect Data
Direct Interactions: You provide personal data through forms, booking appointments, making payments, and communication via post, phone, or email.
Automated Technologies: We collect Technical Data through cookies and server logs as you interact with our website.
Third Parties: We may receive personal data from analytics providers, payment processors, and social media platforms.
4. How We Use Your Data
We use your personal data for the following purposes:
Providing Services: To manage your bookings, process payments, and deliver coaching services.
Communication: To send updates, reminders, and marketing materials.
Surveys & Feedback: To gather feedback via surveys and improve our offerings.
Content Delivery: To provide coaching content and documentation.
Testimonials: With your consent, to share testimonials on our site.
Marketing: To inform you of new services, promotions, and updates.
Payment Processing: We use secure third-party providers such as Stripe for payment processing.
Scheduling: Acuity Scheduling is used to manage appointments and program sign-ups.
Email & Document Management: Google Workspace is used for secure email and document storage.
Website Management: Our website is hosted on Squarespace, which may collect data to improve user experience.
Marketing Campaigns: We use email service providers (ESPs) to send newsletters and promotional materials.
5. Text Message Notifications
By providing your phone number and agreeing to receive text message notifications, you consent to receiving appointment reminders and other notifications via text message. Standard message and data rates may apply according to your phone carrier.
You may opt out of receiving text message notifications at any time by replying “STOP” to any text message you receive from us. To re-enable text message notifications, reply “START” to the same message.
We do not charge any fees for sending text message notifications; however, your phone carrier may apply standard messaging rates.
6. Legal Basis for Processing
We only process your personal data where permitted by law, specifically:
Consent: When you provide explicit consent (e.g., for testimonials).
Contractual Obligations: To fulfil our contract with you (e.g., bookings, payments).
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: For business-related purposes that do not override your rights (e.g., improving services).
7. Disclosure of Your Information
We do not sell or rent your personal data. We may share your information with:
Service Providers: Such as Stripe (payments), Acuity Scheduling (appointments), Google Workspace (email and document management), Squarespace (website hosting), and ESPs (email campaigns).
Legal Obligations: If required by law, to comply with legal obligations or protect our business.
8. Data Security
We have implemented appropriate security measures to prevent unauthorised access, alteration, or disclosure of your personal data. However, no system is entirely secure, and we cannot guarantee absolute security of your data.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
10. Your Rights Under GDPR
You have the following rights under the UK GDPR:
Access: Request access to your personal data.
Correction: Request correction of any inaccuracies in your data.
Erasure: Request the deletion of your data, where appropriate.
Objection: Object to processing of your data for certain reasons, including legitimate interests.
Restriction: Request restriction of processing in specific circumstances.
Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details in Section 16.
11. Social Media & Testimonials
If you link your social media accounts to our website, we may collect certain data (e.g., profile name, profile picture) for the purposes stated in this policy. We will only post testimonials with your explicit consent.
12. Surveys, Coaching Content, and Documentation
We may collect and store responses to surveys, coaching content, and documentation created during sessions to support your progress. This data is stored securely and only shared with you.
12.1. Newsletters
We are committed to protecting your privacy. Your personal information will only be used to deliver the newsletter content you’ve requested and to improve our communications with you. By subscribing to our newsletter, you consent to the collection and use of your data in accordance with our privacy policy. The content of the newsletter is based on my personal experience and is for informational purposes only. It is not intended to replace medical advice. If you have allergies, medical conditions, or any contradictions, you should consult a doctor or healthcare professional before following any wellness recommendations. If you forward or share the newsletter with others, we are not responsible for how your contacts’ information is handled or how the content is used. Please ensure that recipients are aware of our privacy policy before sharing.
13.Blog and Marketing Activities
We maintain a blog on topics related to health coaching, wellness, and lifestyle. We may use your contact details to send marketing communications, which you can opt out of at any time.
14. Cookies and Analytics
We use cookies to enhance your experience on our website. You can manage cookies through your browser settings.
Types of Cookies We Use:
Essential Cookies: Required for website functionality.
Performance Cookies: Collect anonymous data on site usage.
Functionality Cookies: Provide personalised features and remember preferences.
Targeting Cookies: Display relevant advertisements.
We use Squarespace Analytics to understand how visitors use our site, which collects IP addresses, device information, and browsing behaviour.
15. Data Transfers
We primarily process your data within the UK. If data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.
16. Changes to This Privacy Policy
We may update this privacy policy periodically. Any significant changes will be posted on this page, and we encourage you to review the policy regularly.
17. Contact Us
For questions, concerns, or to exercise your rights under this policy, please contact us at:
Email: connect@renatarokitowska.com
Registered Address: 32 Woodstock Grove, W12 8LE, London
This privacy policy was last updated on 15 October 2024.