Terms of Service
Effective Date: 15 October 2024
1. Introduction
Welcome to Renata Rokitowska Lifestyle Ltd. (“we,” “us,” or “our”). These terms of service (“Terms”) govern your use of our website www.renatarokitowska.com (the “Site”) and the services we offer, including health coaching sessions, programs, and related resources (collectively, the “Services”). By accessing or using our Site and Services, you agree to be bound by these Terms.
2. Eligibility
By using our Site and Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using our Site and Services on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms.
3. Health Coaching Services
3.1. Scope of Services
Our health coaching services are intended to support and guide you in achieving your health and wellness goals. We provide personalised coaching sessions, wellness programs, and related resources. Our services are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
3.2. No Medical Advice
The information and guidance provided by us are for educational and informational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
3.3. Client Effort and Responsibility
The effectiveness and success of the coaching program, including the achievement of goals and results, are dependent upon the client’s efforts, actions, and commitment outside of coaching sessions. Renata Rokitowska provides guidance, support, and strategies during coaching sessions, but it is the client’s responsibility to implement these recommendations and take necessary actions between sessions.
3.4. Client Responsibility for Decisions and Outcomes
Any decisions made, and the consequences and outcomes thereof, as a result of realisations or insights gained during the coaching program, are solely the responsibility of the client. Renata Rokitowska provides guidance, support, and strategies during coaching sessions, but the client retains full responsibility for any actions taken or decisions made based on this guidance. Renata Rokitowska Lifestyle Ltd. is not liable for any outcomes or consequences resulting from the client’s decisions or actions.
3.5. Coaching Session Scope, Boundaries, and Ethical Considerations
Coaching sessions are intended to focus on goal achievement, personal development, and the execution of the client’s wellness plan. They are not designed to replace therapeutic counseling or serve as a substitute for professional mental health services. In alignment with the coach’s professional code of ethics, if the coach observes that the sessions are shifting toward therapeutic discussion or counseling, the coach may recommend that the client seek support from a licensed mental health professional. If it becomes clear that the client’s needs are outside the scope of coaching and not aligned with the established wellness plan, the coach reserves the right to discontinue the coaching program to maintain ethical standards and ensure the client receives the appropriate care.
4. Booking and Payment
4.1. Booking Appointments
You can book health coaching sessions through our Site. All bookings are subject to availability and confirmation by us. You will receive a confirmation email once your booking is confirmed.
4.2. Fees and Payment
The fees for our services are listed on our Site. Payment must be made at the time of booking through the payment methods we accept. All fees are non-refundable, except as provided in our cancellation policy.
5. Cancellation and Rescheduling
5.1. Client Cancellations
If you need to cancel or reschedule a coaching session, you must notify us at least 24 hours in advance. Cancellations or rescheduling requests made less than 24 hours before the session will be subject to a cancellation fee equal to the full session fee.
Please note: If you have purchased a package or subscription, and the session was booked as part of your available sessions within the package or subscription, any sessions missed or cancelled with less than 24 hours’ notice will be considered forfeited and will not be redeemable.
5.2. Coach Cancellations
If we need to cancel or reschedule a session, we will notify you as soon as possible and work with you to reschedule the session at the earliest convenience.
6. Code of Conduct
6.1. Professional Conduct
We adhere to a strict code of conduct, including professional behaviour, respect for clients, and confidentiality. We expect all users of our Services to conduct themselves in a respectful and appropriate manner.
6.2. Right to Refuse Client Enrolment
Renata Rokitowska Lifestyle Ltd. reserves the right to refuse enrolment or continuation in the coaching program for reasons including, but not limited to, the client’s lack of readiness to change, conflict of interest, or determination that the client is not the right fit for the program.
6.3. Termination of Agreement Due to Improper Behaviour
We reserve the right to terminate any agreement or service provided to any individual or entity if any form of improper behaviour occurs. Improper behaviour includes but is not limited to harassment, abuse, threats, fraudulent activities, or any conduct deemed inappropriate or harmful by Renata Rokitowska Lifestyle Ltd..
6.4. Code of Ethics
As a certified Integrative Nutrition Health Coach, Renata Rokitowska adheres to the ethical standards outlined by the Institute for Integrative Nutrition (IIN). These ethical principles ensure that we conduct ourselves in a manner that honours, respects, and protects all parties involved in the coaching process.
6.4.1. Professional Conduct
We maintain professionalism with clients, colleagues, and partners, ensuring that no unlawful discrimination occurs based on age, race, ethnicity, sexual orientation, religion, or disability. Our conduct, both online and offline, is a reflection of the high standards set by the IIN.
6.4.2. Conflicts of Interest
We identify and disclose any conflicts of interest that may arise. Our priority is to serve the client’s best interests, and we avoid any situation where our personal interests could conflict with our professional responsibilities.
6.4.3. Confidentiality and Privacy
We uphold strict confidentiality regarding client information and adhere to GDPR regulations for storing and managing personal data. No personal health information (PHI) will be shared without explicit written consent. We ensure that all data is securely stored and disposed of in accordance with applicable laws.
6.4.4. Professional Development
We commit to continuous professional development, advancing our skills and staying updated with the latest health and wellness research. We also model healthy behaviour and self-care, as these practices are integral to our coaching performance and the well-being of our clients.
7. Refund Policy
7.1. Cancellation Policy
All fees paid for coaching sessions and services are non-refundable, except as provided in our cancellation policy. Refunds may be issued at our discretion in exceptional circumstances, such as session cancellation by us.
7.2. Consultation Requirement and Payment Processing Fees
Clients are required to complete a free initial consultation before enrolling in any coaching program. This consultation ensures mutual agreement and alignment between the coach and client before proceeding. If a client chooses to enrol in a coaching program prior to completing the consultation and confirming mutual agreement to continue, processing fees based on the payment processor’s transaction rates may apply to both the initial payment and any subsequent refund request.
8. Protection Against Bad Mouthing and Name Shaming
8.1. Respectful Communication
We do not tolerate any form of bad mouthing, name shaming, or disrespectful behaviour, whether online or offline. Any violation of this policy may result in immediate termination of Services.
8.2. Unauthorised Use of Name and Image
Any individual or entity that posts on social media, the internet, or shares offline pictures or any other representations of Renata Rokitowska without explicit written permission is subject to legal action. Unauthorised use includes but is not limited to posting images, videos, or any content featuring Renata Rokitowska on any platform or medium.
9. Indemnity
9.1. Indemnification
You agree to indemnify, defend, and hold harmless Renata Rokitowska Lifestyle Ltd., its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from your use of the Site or Services or your violation of these Terms.
10. Intellectual Property
10.1. Ownership and Use
All content on our Site, including text, graphics, logos, images, and software, is the property of Renata Rokitowska Lifestyle Ltd., its representation by Renata Rokitowska, or its content suppliers, and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent from either Renata Rokitowska Lifestyle Ltd. or its authorised representative, Renata Rokitowska.
10.2. Logo Protection
Our logos and trademarks are protected intellectual property of Renata Rokitowska Lifestyle Ltd. Unauthorised use of our logos is strictly prohibited.
11. Conflict of Interest
11.1. Disclosure
Our coaches are committed to avoiding conflicts of interest. If a conflict arises that may affect the provision of Services, we will disclose it promptly and may take appropriate actions, including refusing to provide Services.
12. Collaboration, Referrals, and Distributions
12.1. Collaboration and Referrals
We may collaborate with third parties or offer referrals to other services or professionals. Such collaborations and referrals are provided for informational purposes only and do not constitute endorsements unless explicitly stated. If there is any commission, affiliate relationship, or endorsement involved with a service or product, it will be disclosed on a per-service or per-product basis.
12.2. Distributions
Any distribution of content or referrals through our Site or Services is based on our discretion and does not imply responsibility for the actions or services of third parties.
13. AML Compliance
13.1. Anti-Money Laundering
We comply with Anti-Money Laundering (AML) regulations and may request additional information or verification from you as necessary to prevent financial crime.
14. Personal Content and Not Medical Advice
14.1. Content Disclaimer
All content produced under the name and brand of Renata Rokitowska Lifestyle Ltd., including material published on this website, associated social media platforms, and the company blog, is intended solely for informational purposes and is based on personal experience. This content does not constitute medical advice, diagnosis, or treatment.
14.2. Newsletter
By subscribing to this newsletter, you agree to receive periodic updates and information related to health, wellness, and other topics. The content provided in the newsletter is for informational purposes only and is based on my personal experience. It should not be construed as professional, medical, or personalized advice. Always consult with a doctor or qualified healthcare professional before making any changes to your diet, exercise, or wellness routine, especially if you have allergies, medical conditions, or contradictions. You are responsible for ensuring that your subscription details are up-to-date. If you choose to forward or share the newsletter with others who have not subscribed, you acknowledge that we are not responsible for how the content is used, distributed, or interpreted by others.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes we make will be posted on this page with an updated effective date. Your continued use of the Site or Services after such changes constitutes your acceptance of the new Terms.
17. Contact Us
If you have any questions about these Terms, please contact us at:
Email: connect@renatarokitowska.com
Registered Address: 32 Woodstock Grove, W12 8LE, London
These Terms of Service were last updated on 15 October 2024.